HELP & CUSTOMER SERVICE

Welcome to the WITNESS Service Desk. Here you will find answers to the most common questions regarding your order and our products.

RETURNS & EXCHANGES

Q: What is your return policy?
A: Items can be returned or exchanged within 14 days of receipt, provided they are unworn and in their original condition. Please visit our [Refund Policy] page for full details.

Q: How do I initiate a return?
A: Please send an email to **[witnessantwerp@gmail.com]** with your order number. Our team will send you the return instructions.

SHIPPING & DELIVERY

Q: What are the shipping times?
A: Orders are processed within 1–3 business days. Estimated delivery times:
* Belgium/Netherlands: 1–2 business days.
* Europe: 3–7 business days.
* Worldwide: 7–14 business days.

Q: Do you offer free shipping?
A: Yes, we offer free worldwide shipping on all orders over €150.

PRODUCT & CARE

Q: How can you guarantee the fabric quality?
A: Our items are crafted from Heavyweight Cotton (420–450 GSM). We guarantee the quality and offer a lifetime warranty on all stitching and embroidery.

Q: How should I wash my WITNESS item?
A: We advise washing inside out on a cold setting (max 30°C) to maximize the lifespan of the print and the fit. Do not tumble dry.